Every SME collects data — from sales figures to customer feedback. But few turn it into intelligence that drives real growth. That’s where business intelligence (BI) comes in. Gartner defines BI as the technology, processes, and culture that turn raw data into actionable insights. And it’s not just for large companies. A recent PwC report…
View details
This year, the most successful businesses aren’t always the ones with the biggest budgets — they’re the ones making the smartest decisions. And smart decisions are increasingly data-driven. McKinsey research shows that companies using data-driven decision-making are 19 times more likely to be profitable and 23 times more likely to acquire customers than those that…
View details
As October begins, many Australian SMEs find themselves caught between chasing unsatisfied annual goals and preparing for a fresh start in 2026. Q4 often becomes a scramble — but it doesn’t have to be. With clarity, focus, and data-driven discipline, you can finish the year strong and set the momentum for the next. In fact,…
View details
Australian small businesses have reason to feel cautiously optimistic. The latest ASBFEO Small Business Pulse shows conditions improving for the second quarter in a row, with the index rising by 0.6% in Q3 2025 (and up 0.2% on the year). Ombudsman Bruce Billson notes this reflects a growing focus on “durability, growth, innovation and productivity…
View details
Australian organisations – from local SMEs to enterprise firms – are facing a workforce in flux, driven by what the Australian HR Institute calls the “5R effect”: recruitment, retention, reorganisation, reskilling and redundancies all happening at once. The latest AHRI Work Outlook report shows 69% of companies are actively hiring, yet one in three can’t…
View details
Imagine you run a successful small business in Perth: sales are ticking up and your team is feeling confident. You face a familiar dilemma – should you go broad by expanding into new markets or launching new services, or go deep by investing in your existing team, culture and processes? This choice is at the…
View details
If you run an SME in Australia, you can’t treat industrial-relations change as a “legal team problem” any more. The next 12–24 months will bring targeted reforms — from limits on non-compete clauses to award reclassifications — that affect payroll, recruiting and day-to-day people decisions. Being ready stops surprises, prevents compliance risk and protects productivity.…
View details
Running a small business often feels like you’re wearing ten different hats at once. One moment you’re managing client calls, the next you’re chasing invoices, then you’re putting out fires with your team. It’s no surprise that many SME owners feel stretched thin, struggling to balance growth with day-to-day operations. The good news? Productivity doesn’t…
View details
Why Performance Is Your Real Loyalty Program For many SMEs, growth plans focus on marketing and bringing in new clients. But here’s the reality: keeping the customers you already have is far more valuable. Harvard Business Review found that winning a new customer can cost anywhere between 5 and 25 times more than keeping an…
View details
Australian small businesses are the lifeblood of the economy, contributing over A$506 billion (about one-third of GDP) and employing 5.1 million people. Yet hiring your first employees (and beyond) introduces new challenges. As Small Business Ombudsman Bruce Billson warns, “If I’m employing people, there’s a myriad of workplace relations duties and obligations”. In other words,…
View details
